Last Updated: 5/17/2025
1. Introduction
This Shipping and Delivery Policy outlines the terms and conditions for the delivery of Web3Circle's digital products and services. While we primarily offer digital courses and content, this policy addresses how we deliver our digital products and any physical merchandise that may be offered.
2. Digital Product Delivery
2.1 Course Access
Upon successful purchase of a digital course or product:
- You will receive an email confirmation with instructions on how to access your purchased content.
- Access to digital courses will typically be granted within 24 hours of purchase confirmation.
- Course content will be available through our online learning platform, accessible via your account credentials.
2.2 Download Materials
For downloadable content:
- Download links will be provided via email and/or within your account dashboard.
- Download links may have expiration dates or limited download attempts for security purposes.
- It is your responsibility to download and save any materials before the expiration of access.
3. Physical Merchandise (When Applicable)
3.1 Shipping Methods and Timeframes
For any physical merchandise we may offer:
- Standard Shipping: 5–7 business days (domestic), 10–15 business days (international)
- Express Shipping: 2–3 business days (domestic), 5–7 business days (international)
Shipping timeframes are estimates and not guarantees. Delivery times may vary based on location, customs processing, and other factors beyond our control.
3.2 Shipping Costs
Shipping costs will be calculated and displayed at checkout based on:
- Destination address
- Selected shipping method
- Order value and weight
Free shipping may be offered for orders above a certain value or during promotional periods.
3.3 International Shipping
For international orders:
- The recipient is responsible for any customs duties, taxes, or import fees imposed by their country.
- We are not responsible for delays due to customs processing or import restrictions.
- Some countries may have restrictions on certain products; it is the customer's responsibility to verify import regulations.
4. Order Tracking
For physical shipments, tracking information will be provided via email once your order has been shipped. You can also view tracking information in your account dashboard.
5. Delivery Issues
5.1 Digital Products
If you experience issues accessing digital products:
- Check your spam/junk folder for access emails
- Verify your account login credentials
- Contact our support team at support@web3circle.xyz if issues persist
5.2 Physical Products
For issues with physical deliveries:
- Lost or damaged packages should be reported within 7 days of the expected delivery date
- Provide order number and tracking information when reporting issues
- Photographic evidence may be required for damaged items
6. Changes to This Policy
We reserve the right to modify this Shipping and Delivery Policy at any time. Changes will not apply retroactively to orders placed before the effective date of the change. We will notify users of any significant changes by posting the new policy on this page and updating the "Last Updated" date.
7. Contact Us
If you have any questions about this Shipping and Delivery Policy, please contact us at:
Email: support@web3circle.xyz